Support

Need help with Silent Lake? Write to [not set: email]. We usually reply within a few days.

To help us find your account quickly, please include:

• your username (angler name),
• whether you play in the Android app or in the browser,
• what happened and roughly when; a screenshot helps.

Never send us your password. We will never ask for it.

Common questions

I forgot my password. We do not collect e-mail addresses, so a password cannot be reset by e-mail. If you are still signed in on a device, you can keep playing there. Otherwise, write to us; if you can prove the account is yours, for example with the details of a purchase, we will try to help.

I paid but did not get my pearls. Write to us with your username, the time of the purchase, the pack and the receipt or order number from the payment confirmation. We will deliver the pearls or refund the payment.

The game does not load. Check your internet connection and update the app. In the browser, open silentlakegame.com/play and refresh the page.

How do I delete my account? In the game: Account → Delete account. Details are on the account deletion page.

Contact

E-mail: [not set: email]
Operator: WWL-MET, [not set: address], [not set: country]